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ServiceNow Crash Course

ServiceNow Crash Course

course-meta
Instructors
Miss. Lavanya

3x per week

45 sessions

session duration

45

Typical class size

20(Students)

Description

The ServiceNow platform is designed for use in security, operations, customer service and HR, among other areas. The ServiceNow product suite also offers software for physical and cloud IT needs and can be used to manage service-level projects and production instances within a department.

What you'll learn

    1.Introduction to service now instances & process

    2.Navigations & Table names

    3. Forms, Lists and tables

    4.personalizing forms

    5.creating new sections in forms

    6.persinalizing lists and list controls

    7.Introduction to different types of fields.

    8.Dependent choice field creation.

    9.users,groups,roles.

    10.Roles tagging to users and groups 

    11.Auditing tables and fields.

    12.Incident management

    13. Problem management

    14. Change management and its work flows

    15. Different types of change requests and their significance

    16.sla definitions and triggering conditions

    17.sla schedules

    18 .sla workflow and notification on breach

    19.service catalog

    20.Introduction to items and categories

    21. Introduction to variables and variable sets

    22.Email notification

    23.Template utilisation in notification

    24.event creation

    25.Email notifications through events

    26.Data load through Excel

    27.cmdb

    28.client scripts

    28. Ui policy and actions

    29. Business rules

    30.script include

    31.Back ground scripts

    32.Introduction to update sets

    33.creating update set

    34. Moving changes via update sets

    35.Reports , Dashboards

    36.scheduling reports

    37.Access control lists.

Requirements

    Basic Laptop

    Good Internet connection

Course Curriculum

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15000.00
  • Level
    Basic to Advanced
  • Lectures
    45 Lectures
  • Duration
    45
  • Language
    English
  • Access
    limited
  • Certificate
    no

Enquiry Now

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