Typical class size
20(Students)The ServiceNow platform is designed for use in security, operations, customer service and HR, among other areas. The ServiceNow product suite also offers software for physical and cloud IT needs and can be used to manage service-level projects and production instances within a department.
1.Introduction to service now instances & process
2.Navigations & Table names
3. Forms, Lists and tables
4.personalizing forms
5.creating new sections in forms
6.persinalizing lists and list controls
7.Introduction to different types of fields.
8.Dependent choice field creation.
9.users,groups,roles.
10.Roles tagging to users and groups
11.Auditing tables and fields.
12.Incident management
13. Problem management
14. Change management and its work flows
15. Different types of change requests and their significance
16.sla definitions and triggering conditions
17.sla schedules
18 .sla workflow and notification on breach
19.service catalog
20.Introduction to items and categories
21. Introduction to variables and variable sets
22.Email notification
23.Template utilisation in notification
24.event creation
25.Email notifications through events
26.Data load through Excel
27.cmdb
28.client scripts
28. Ui policy and actions
29. Business rules
30.script include
31.Back ground scripts
32.Introduction to update sets
33.creating update set
34. Moving changes via update sets
35.Reports , Dashboards
36.scheduling reports
37.Access control lists.
Basic Laptop
Good Internet connection
